Cleanfeed Knowledgebase

Useful Articles

Frequently Asked Questions

I haven’t received a confirmation email so I can’t ‘Connect’

One of the most common problems we see is a typo in the email address. Select the profile button (top right) and verify the information given on sign up. Correcting the email address will send a new verification email.

If the address is correct, there’s a number of things could be preventing delivery.

Some internet providers operate a greylist which means the first email from Cleanfeed may take 15 minutes (or in extreme cases, several hours) to come through.

The mail may be in your spam folder. If you do find it there we'd appreciate if you can make it as not spam to limit the effect on other users.

In the worst cases, you may need to use an alternative email address. Updating the address in your profile will send a new verification email.

My audio is showing on the meter, but no one can hear me?
Take the steps in our guide to when someone can’t hear.
How do I use a different capture device?
Logged in to Cleanfeed, you can easily change your capture device. Select the settings (gear) icon next to your local audio, and use the drop-down menu to select your audio device.
How do I use a different playback device?

Cleanfeed uses your system’s default playback device. Check your System preferences or Control Panel.

Subscribers to Cleanfeed Pro may choose to have Cleanfeed use a dedicated audio interface. Select Audio, Playback device from inside Cleanfeed.

What about Cleanfeed on Chrome for my iPhone/iPad?

This feature is in beta testing. To begin with, we’re testing it for guests only; you can’t use it to host a Cleanfeed session just yet. But since all your recording happens at the host side, you can use this to record, eg. an interview with someone on an iPhone with considerably better quality than a phonecall.

Android phones or tablets are an alternative to host a session, and we support these with the full feature set, using the Chrome browser.

Is Cleanfeed mono or stereo?

Either. You’ll be set up in mono for speech by default. Just press Audio to change to stereo.

We offer audio modes, optimised for speech (such as interviews or voiceover) and music (such as full outside broadcasts with music or production). These are the suggested settings to make the best of both audio quality and network conditions (minimal dropouts).

Are you using the Opus codec
Yes
One of us is getting echo down the line. Can you help?
Take the steps in our guide to eliminating echo.
Can I do 3-way (or more) sessions

Yes, you can! And it's incredibly easy to use. Just use the +CONNECT button to invite your extra guests.

You stay in control at all times, and parties will be able to hear one another. We find this is excellent for conferencing, too.

Cleanfeed is a double ender or phone sync solution, correct?

No it’s not. Unlike some of the other solutions your recording is made live, there’s no need to sync up a recording at a later time. This makes Cleanfeed usable for live content, as well as pre-recorded interviews. It also allows us to give complete privacy over your audio.

The quality of Cleanfeed's live audio is at the absolute forefront of what technology as to offer, and is what makes this possible.

Are there any limits on recordings in the free version?
No, we don’t limit the lengths of recordings in either the standard (free) or Pro versions of Cleanfeed. Your browser will retain recordings on disk during the session, so usual technical limits on disk space apply, and the amount of RAM should not be an issue.
I can see the word beta in places; what does it mean?
Some features we class as Beta. This means they are subject to change, known to be incomplete or not fully tested. We provide them as-is for your convenience, and with the hope that one day they will be promoted out of their status as Beta. If you need to do something critical then you should consider carefully before using them, and also check the rest of our terms and conditions for the free Cleanfeed.
Our firewall is too secure, I don’t think Cleanfeed will work

It will. The good news is that Cleanfeed should work anywhere that you are able to access secure (https) websites. Even if your web access is via a proxy.

We understand that corporate environments can be quite restrictive, and Cleanfeed will always try and search for the ‘best’ connection it can make. The latency may be compromised in such a restrictive network, but audio quality will never be.

Can I use Cleanfeed on Firefox?

Not officially, but you can try it. Just close the warning and continue as normal.

Whilst we don’t officially support Firefox, we are maintaining it on a best efforts basis. Focusing on one browser has been necessary to provide a reliable experience for everyone while web-based audio has matured.

If Firefox support is important to you, let us know and this will help us promote it to beta and, eventually, fully supported.

Can I use Cleanfeed to play in a band or choir?

If you want to play along to, and possibly record with a remote producer, then yes, this is a great use of Cleanfeed.

The pandemic has given us a lot of interest in playing along with a band or choir; the ability to ‘jam’ live with fellow musicians using only consumer audio gear. Limitations of digital networks and the Internet make this difficult, so it’s not something we’re recommending at this time. However for some musicians and genres it may work, and you may like to try it with our free service.

Can I send/receive audio from another application into Cleanfeed?
You can, using additional software on your system. Try using Soundflower (Mac), or Virtual Audio Cable (Windows).
Will my audio signal be compromised by Cleanfeed?

No, it won’t. We don’t believe in doing any additional processing your audio without letting you know. The audio signal you receive should be the best possible reproduction of the source, processed only by the codec.

You might find that consumer devices or soundcards sometimes add additional processing, though; especially on Android devices. Check your device settings.

Should I be concerned when the audio meter goes red?

Yes, the meter goes red when the signal is being clipped, which means the audio is already compromised before it reaches Cleanfeed.

This is most likely because your audio signal coming into your system is far too loud. We recommend that you turn it down so that the meter is comfortably in the green. Refer to the documentation for your system and audio device on how to control the input gain level. This will ensure perfect delivery of your audio.

Who are you?
Cleanfeed LLP is a small internet-based company, started in the UK by Mark Hills and Marc Bakos. Our background is in broadcast engineering and software development.