Cleanfeed sends and receives high-quality audio, live. To achieve this, Cleanfeed relies on stable network connectivity. If you experience breaks in audio which sound squelchy, either as the studio or as a guest, there is a good chance it is network related.
This article will keep things simple, without getting overly technical.
If you are experiencing other types of broken audio, live or in a recording, for example sharp glitches, pops or crackles, then this is could be an indication of a problem with the system you’re running on, and you may want to look at our other guide on debugging glitches, clicks and pops.
Cleanfeed relies on stable connectivity between your device, your router and your Internet service provider (ISP). Unlike streaming services where data can buffer and timing isn’t critical; Cleanfeed is the opposite. Speed isn’t a major factor, but having a reliable connection will ensure the best (glitch free) results.
We recommend that the studio diagnoses issues with their connection before moving to diagnosing a guest connection.
Whilst WiFi can be good for the most part, it can from time to time be a cause of small audible dropouts. The most common connectivity issue we encounter are studios or guests that have poor WiFi.
If you are using Wifi and are encountering dropouts and interruptions, we recommend:
Cleanfeed works best with copper, cable or fibre Internet connections. Some satellite and rural 3G or 4G networks may be unreliable due to the time that data has to travel (high latency).
If you are cabled directly to your router, or have had good service in the past, but now experience issues with your connection on Cleanfeed; the issue could be the router provided by your ISP.
In some rare instances your ISP may have congestion on their network or problems with data loss. If you have followed the suggestions above for both yourself and your guest/co-host, we recommend contacting your ISP for more help.
Some Internet networks (asynchronous) suffer when there is too much activity if someone is uploading a lot of data. This can stall communication can disrupt your Cleanfeed experience.
The Cleanfeed studio requires sufficient bandwidth, if connecting to multiple guests / co-hosts. As a rule of thumb, the studio is the hub
Using a VPN is not recommended. VPN’s cause increases in latency and can disrupt your session connection.
Pause sync services such as Google Drive or Dropbox on all computers on the same network will help ensure your upload path is clear and has the lowest latency.
Pause or stop large uploads. If you are uploading a large file, this can saturate your upload capability and increase latency on your network.
Having multiple security cameras connected to your network can cause congestion. This is because each camera could actively be streaming HD or 4K quality images to the cloud, so you can access it on your app.
Diagnosing network connectivity can be tricky, but we hope this guide has been helpful.