Cleanfeed Knowledgebase

Debugging squelchy or broken audio

Cleanfeed sends and receives high-quality audio, live. To achieve this, Cleanfeed relies on stable network connectivity. If you experience breaks in audio which sound squelchy, either as the studio or as a guest, there is a good chance it is network related.

An example of bad audio, due to poor network connectivity.

This article will keep things simple, without getting overly technical.

If you are experiencing other types of broken audio, live or in a recording, for example sharp glitches, pops or crackles, then this is could be an indication of a problem with the system you’re running on, and you may want to look at our other guide on debugging glitches, clicks and pops.

Stability is key, not speed

An overview of a simple network setup.
Connectivity links between a computer, router and the Internet

Cleanfeed relies on stable connectivity between your device, your router and your Internet service provider (ISP). Unlike streaming services where data can buffer and timing isn’t critical; Cleanfeed is the opposite. Speed isn’t a major factor, but having a reliable connection will ensure the best (glitch free) results.

We recommend that the studio diagnoses issues with their connection before moving to diagnosing a guest connection.

WiFi

Whilst WiFi can be good for the most part, it can from time to time be a cause of small audible dropouts. The most common connectivity issue we encounter are studios or guests that have poor WiFi.

Connection link between a computer and router,
          using Wifi
Connection link between a computer and router, using Wifi

If you are using Wifi and are encountering dropouts and interruptions, we recommend:

Connection link between a computer and router,
          using an Ethernet cable.
For best results, an Ethernet cable between your computer and your router is highly recommended. This rules out WiFi problems altogether.

Internet router

Connection link between a router and the ISP.
Sometimes the connection link between the router and the ISP may be degraded or congested.

Cleanfeed works best with copper, cable or fibre Internet connections. Some satellite and rural 3G or 4G networks may be unreliable due to the time that data has to travel (high latency).

If you are cabled directly to your router, or have had good service in the past, but now experience issues with your connection on Cleanfeed; the issue could be the router provided by your ISP.

We recommend:

In some rare instances your ISP may have congestion on their network or problems with data loss. If you have followed the suggestions above for both yourself and your guest/co-host, we recommend contacting your ISP for more help.

Internet bandwidth

Some Internet networks (asynchronous) suffer when there is too much activity if someone is uploading a lot of data. This can stall communication can disrupt your Cleanfeed experience.

Either as the studio or guest, we recommend:

Using a VPN is not recommended. VPN’s cause increases in latency and can disrupt your session connection.

Diagnosing network connectivity can be tricky, but we hope this guide has been helpful.