Cleanfeed Knowledgebase

Emails usually arrive in less than 1 minute.

If it’s taking longer, one of the most common problems is a typo in the email address. Select the profile button (top right) and verify the information given on sign up. Changing the email address will send a new verification email.

The mail may be in your spam folder. If you do find it there we'd appreciate it if you can mark it as not spam to limit this effect for others. If you use Google Mail you can search for emails from us.

Some internet providers operate a greylist which means the first email from Cleanfeed may take 15 minutes (or in extreme cases, several hours) to come through.

In the worst cases, you may need to use an alternative email address. Updating the address in your profile will send a new verification email.

If this happens with them seeing the message You’ve connected from elsewhere, then could be one of two things.

Firstly, is it possible you’ve given the same link to two guests?

If not, then it’s possible they have security software which is disrupting things. Affected systems will test a link for vulnerabilities. In doing so a background process (either on your computer or at your email provider) opens the link and presses buttons on the page, taking over as the guest.

In both cases, we recommend using a Shareable link instead, which these can be opened multiple times by multiple people.

You’re probably using an older operating system which isn’t up-to-date with the latest Internet root certificate. This expired on September 30th 2021 and affects a lot of websites, not just Cleanfeed.

Check to see if you have any available system updates, because in most cases the manufacturer has handled this for you.

Here’s some information about the change. It may be possible to install the ISRG Root X1 certificate on your older system, as a workaround. It’s a little hands-on, but you may find this video tutorial useful if you are persevering with an older Mac.

This feature is in beta testing, for guests only. Just use the standard browser (ie. Safari, not Chrome).

You can’t use an iPhone or iPad to host a Cleanfeed session just yet. But since all your recording happens at the host side, you can use this to record, eg. an interview with someone on an iPhone with considerably better quality than a phone call.

See our browser compatibility page for alternatives.

Either. You’ll be set up in mono for voice by default. Just press Audio and then use Audio quality to see your options.

We offer audio modes, optimised for voice (such as interviews, other spoken word or voiceover) and music (such as full outside broadcasts with music or production). These are the suggested settings to make the best of both audio quality and network conditions (minimal dropouts).

Yes, you can! And it's incredibly easy to use. Just use the +CONNECT button to invite your extra guests.

You stay in control at all times, and parties will be able to hear one another. We find this is excellent for conferencing, too.

There are limits to the number of guests you can have in your studio at any one time. Please refer to our pricing page for further information.

For Cleanfeed Pro and Cleanfeed Cinema studios, you’re likely to hit practical resource limits first so you must do your own tests.

Usually the first such limit is your outbound network capacity hosting the Cleanfeed session. Exceed this limit and your participants will start to hear drops in the audio. It’s strongly recommended to stay with the Voice optimised or Voice high-performance setting to make best use of this resource.

For multitrack recording in Cleanfeed Pro there’s a limit of 32 tracks (or 16 stereo tracks).

No it’s not. Unlike some of the other solutions your recording is made live, there’s no need to sync up a recording at a later time.

The advantages of this are that it’s usable for live content, as well as having the confidence from monitoring the audio that is actually recorded. It also allows us to give complete privacy over your audio through encryption.

The quality of Cleanfeed's live audio is at the absolute forefront of what technology has to offer, and is what makes this possible.

No, the tracks align perfectly, every time.

Our system design is different to other recording systems targeted at podcasters. So whilst these systems commonly suffer from this problem (especially for long recordings) Cleanfeed does not.

If you have a guest arrive during a recording, the audio will be correctly synchronised but their file begins at the moment they arrive. Align the end point of this track with all the others.

It will. The good news is that Cleanfeed should work anywhere that you are able to access secure (https) websites. Even if your web access is via a proxy.

We understand that corporate environments can be quite restrictive, and Cleanfeed will always try and search for the ‘best’ connection it can make. The latency may be compromised in such a restrictive network, but audio quality will never be.

All these actions are in the Subscription Centre. Log in to Cleanfeed and you’ll find it via the profile button in the top right.

Yes, but only for guests. Make sure your Firefox or Safari browser is up-to-date.

The Cleanfeed studio is more complex with many features. Whilst we don’t officially support these browsers for the studio, we are maintaining it on a best efforts basis. Focusing the range of supported browsers has been necessary to provide a reliable experience for everyone while web-based audio has been maturing.

If supporting a specific browser is important to you, then it’s important to us as well. We are grateful to receive any feedback or bug reports which can help us get these browsers to being fully supported.

If you want to play along to, and possibly record with a remote producer, then yes, this is a great use of Cleanfeed.

Some people have an interest in playing along with a band or choir; the ability to ‘jam’ live with fellow musicians using only consumer audio gear. Limitations of digital networks and the Internet make this difficult, so it’s not something we’re recommending at this time. However for some musicians and genres it may work, and you may like to try it with Cleanfeed Lite.

No, it won’t. We don’t believe in doing any additional processing your audio without letting you know. The audio signal you receive should be the best possible reproduction of the source, processed only by the codec.

You might find that consumer devices or soundcards sometimes add additional processing, though; especially on Android devices. Check your device settings.

Yes, the meter goes red when the signal is being clipped, which means the audio is already compromised before it reaches Cleanfeed.

This is most likely because your audio signal coming into your system is far too loud. We recommend that you turn it down so that the meter is comfortably in the green. Refer to the documentation for your system and audio device on how to control the input gain level. This will ensure perfect delivery of your audio.