Cleanfeed Knowledgebase

Getting started

Useful guides


Frequently Asked Questions

I haven’t received a confirmation email so I can’t ‘Connect’

Emails usually arrive in less than 1 minute.

If it’s taking longer, one of the most common problems is a typo in the email address. Select the profile button (top right) and verify the information given on sign up. Changing the email address will send a new verification email.

The mail may be in your spam folder. If you do find it there we'd appreciate it if you can mark it as not spam to limit this effect for others.

Some internet providers operate a greylist which means the first email from Cleanfeed may take 15 minutes (or in extreme cases, several hours) to come through.

In the worst cases, you may need to use an alternative email address. Updating the address in your profile will send a new verification email.

Why does my guest disconnect shortly after they’ve connected?

If your guest disconnects shortly after they’ve joined you, with the message "You’ve connected from elsewhere", then it’s possible that your guest has a link scanning utility on their computer which is disrupting things.

Your guest should refresh the page to join you again and not click the link from the email.

On some systems a link scanning utility will test a link for vulnerabilities. It opens the URL and presses buttons on the page, taking over as the guest.

We’re aware of this and are looking into how we can mitigate this behaviour in Cleanfeed itself. If you have any feedback or additional information, please let us know.

Why does my browser say your website is not secure?

You’re probably using an older operating system which isn’t up-to-date with the latest Internet root certificate. This expired on September 30th 2021 and affects a lot of websites, not just Cleanfeed.

Check to see if you have any available system updates, because in most cases the manufacturer has handled this for you.

Here’s some information about the change. It may be possible to install the ISRG Root X1 certificate on your older system, as a workaround. It’s a little hands-on, but you may find this video tutorial useful if you are persevering with an older Mac.

How do I use a different capture device?
Logged in to Cleanfeed, you can easily change your capture device. Select the settings (gear) icon next to your local audio, and use the drop-down menu to select your audio device.
What about Cleanfeed for my iPhone/iPad?

This feature is in beta testing, for guests only. Just use the standard browser (ie. Safari, not Chrome).

You can’t use an iPhone or iPad to host a Cleanfeed session just yet. But since all your recording happens at the host side, you can use this to record, eg. an interview with someone on an iPhone with considerably better quality than a phone call.

See our browser compatibility page for alternatives.

Is Cleanfeed mono or stereo?

Either. You’ll be set up in mono for speech by default. Just press Audio and then use Audio quality to see your options.

We offer audio modes, optimised for speech (such as interviews or voiceover) and music (such as full outside broadcasts with music or production). These are the suggested settings to make the best of both audio quality and network conditions (minimal dropouts).

Are you using the Opus codec?
Can I do 3-way (or more) sessions?

Yes, you can! And it's incredibly easy to use. Just use the +CONNECT button to invite your extra guests.

You stay in control at all times, and parties will be able to hear one another. We find this is excellent for conferencing, too.

What’s the limit on the number of people in a session?

We don’t place an arbitrary limit, but you’re likely to hit practical resource limits first so you must do your own tests.

Usually the first such limit is your outbound network capacity hosting the Cleanfeed session. Exceed this limit and your participants will start to hear drops in the audio. It’s strongly recommended to stay with the Speech optimised setting to make best use of this resource.

Cleanfeed is different to a regular conferencing service and the software is tuned for high quality audio in small numbers; most use fewer than 5, but with many using 5–10 and we have heard of much more.

For multitrack recording in Cleanfeed Pro there’s a limit of 32 tracks (or 16 stereo tracks).

Cleanfeed is a double ender or phone sync solution, correct?

No it’s not. Unlike some of the other solutions your recording is made live, there’s no need to sync up a recording at a later time.

The advantages of this are that it’s usable for live content, as well as having the confidence from monitoring the audio that is actually recorded. It also allows us to give complete privacy over your audio through encryption.

The quality of Cleanfeed's live audio is at the absolute forefront of what technology has to offer, and is what makes this possible.

Are there any limits on recordings in the free version?
No, we don’t limit the lengths of recordings in either the standard (free) or Pro versions of Cleanfeed. Your browser will retain recordings on disk during the session, so usual technical limits on disk space apply, and the amount of RAM should not be an issue.
I can see the word beta in places; what does it mean?
Some features we class as Beta. This means they are subject to change, known to be incomplete or not fully tested. We provide them as-is for your convenience, and with the hope that one day they will be promoted out of their status as Beta. If you need to do something critical then you should consider carefully before using them, and also check the rest of our terms and conditions for the free Cleanfeed.
Our firewall is too secure, I don’t think Cleanfeed will work

It will. The good news is that Cleanfeed should work anywhere that you are able to access secure (https) websites. Even if your web access is via a proxy.

We understand that corporate environments can be quite restrictive, and Cleanfeed will always try and search for the ‘best’ connection it can make. The latency may be compromised in such a restrictive network, but audio quality will never be.

How do I can change or cancel my paid subscription?

All these actions are in the Subscription Centre. Log in to Cleanfeed and you’ll find it via the profile button in the top right.

Can I use Cleanfeed on Firefox or Safari?

Yes, but only for guests. Make sure your Firefox or Safari browser is up-to-date.

The Cleanfeed studio is more complex with many features. Whilst we don’t officially support these browsers for the studio, we are maintaining it on a best efforts basis. Focusing the range of supported browsers has been necessary to provide a reliable experience for everyone while web-based audio has been maturing.

If supporting a specific browser is important to you, then it’s important to us as well. We are grateful to receive any feedback or bug reports which can help us get these browsers to being fully supported.

Can I use Cleanfeed to play in a band or choir?

If you want to play along to, and possibly record with a remote producer, then yes, this is a great use of Cleanfeed.

The pandemic has given us a lot of interest in playing along with a band or choir; the ability to ‘jam’ live with fellow musicians using only consumer audio gear. Limitations of digital networks and the Internet make this difficult, so it’s not something we’re recommending at this time. However for some musicians and genres it may work, and you may like to try it with our free service.

Can connect audio between another application and Cleanfeed?
You can, using additional software on your system. Try using Loopback (Mac), Blackhole (Mac) or Virtual Audio Cable (Windows).
Will my audio be compromised by Cleanfeed?

No, it won’t. We don’t believe in doing any additional processing your audio without letting you know. The audio signal you receive should be the best possible reproduction of the source, processed only by the codec.

You might find that consumer devices or soundcards sometimes add additional processing, though; especially on Android devices. Check your device settings.

Should I be concerned when the audio meter goes red?

Yes, the meter goes red when the signal is being clipped, which means the audio is already compromised before it reaches Cleanfeed.

This is most likely because your audio signal coming into your system is far too loud. We recommend that you turn it down so that the meter is comfortably in the green. Refer to the documentation for your system and audio device on how to control the input gain level. This will ensure perfect delivery of your audio.

Who are you?
Cleanfeed LLP is a small internet-based company, started in the UK by Mark Hills and Marc Bakos. Our background is in broadcast engineering and software development.