We take your privacy seriously, and are happy to explain how we handle any personal data when you visit our website or use our service. Our general policy is to respect private data, and that unnecessary retention of personal data is a liability that we prefer to minimize. minimise. We do use the appropriate amount of information to provide a good service to you.
We don’t share personal or private data with third parties except where one may be working on our behalf (in which case our own policies will apply under contract), or if we were compelled to by law. Cleanfeed LLP is a UK company that follows GDPR standards on data privacy.
You directly provide us with most of the data we collect. We process data when you:
We don’t hear your audio or view your video. No part of the service includes data at rest, so we don’t retain copies of any media on our servers.
Cleanfeed is used in situations where the privacy of the audio is important, so we use end-to-end encryption to send and receive audio. For Cleanfeed Cinema, some specific video features use point-to-point encryption.
The names and email addresses which you share allow us to maintain a unique account for you on the system, and are considered private. We will only share these details for specific reasons such as: with your correspondents as part of the functionality of the service; with third parties who are working on our behalf (in compliance with these terms); or if compelled to by law.
The information that you are a user of Cleanfeed is considered private. It doesn’t imply public endorsement of us or the service we offer, though in some cases we might contact you to ask if you're willing to participate in this.
The personal information is retained for the duration of your account with us, but you have a right to erasure, as outlined below.
We only use a reputable payment provider. If you provide a credit card number it is sent independently to the payment provider and not transmitted to, or retained by, us.
Your personal data is exchanged using industry standard TLS encryption and stored on servers which are maintained to best practices and kept up-to-date with the latest security patches.
Personal data is stored on our systems is included in our retention and backups. Therefore erasure or rectification of personal data may take up to 3 months to fully complete. Where off-site backups are used they are encrypted; inaccessible without an encryption key which is held elsewhere.
We use analytics data in order to maintain and improve the service. For example, this includes which features are used, how much, by whom, and when. It may include technical data offered by your browser; this can include information such as IP addresses, version of the browser and operating system, and the make/model of audio interface. Analytics data is integral in offering support to you and keeping our service running well. It’s something we may retain long-term and if you exercise your right to erasure, analytics data may be retained in an anonymised form.
If you sign up for our newsletter, we’ll use your email address to send you newsletter updates and we make it easy to unsubscribe from the newsletter at any time.
UK citizens have certain data protection rights, including the right to access, rectify, restrict, or erase their personal data. We are pleased to extend these rights to all our users and customers worldwide.
We are the Data Controller for the personal data outlined below. In some cases, third parties may process personal data on our behalf; in these cases we continue to be the Data Controller.
| Description | Lawful Basis |
|---|---|
| Account information: name, email address and password | Contract |
| Email address for marketing | Consent |
| Name and email address of guests | Contract |
| Session logs: date, time and IP addresses and analytics data | Legitimate interests |
| Audio and video content | Contract |
| Customer names, address, invoices | Legal obligation |
| Payment credentials | Contract |
| Email communications: names, email addresses and content | Legitimate interests |
Cookies are a way for your browser to store small pieces of information on our behalf. Visiting our website to find out information about our products and services doesn’t make use of cookies.
When you use our service we may use cookies within the
definition of essential
purposes in the GDPR. This is
to provide expected functionality, for example to retain
technical data about audio device settings. In some cases, a
cookie is used for short-term identification to prevent
negative
behavior
behaviour
such as more than one presence in the
same recording session. We don’t use cookies to
track user activity. If you wish,
you can set your browser not to accept cookies, or remove
existing ones.
Our website contains links to other websites. This privacy policy applies only to services we offer, so if you click on a link to another website you should read their privacy policy.
We keep this privacy policy under regular review and maintain it on our website. The policy was last updated on 18th June 2025.
If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please use the appropriate email address to contact us.
Should you wish to report a complaint or if you feel that we has not addressed your concern in a satisfactory manner, you may contact the UK Information Commissioner’s Office.