We take your privacy seriously, and are happy to explain how we handle any personal data when you visit our website or use our service. Our general policy is to respect private data, and that unnecessary retention of personal data is a liability that we want to minimise. We do use the appropriate amount of information to provide a good service to you.
We don’t share personal or private data with third parties except where one may be working on our behalf (in which case our own policies will apply under contract), or if we were compelled to by law. Cleanfeed LLP is a UK company that follows GDPR standards on data privacy.
You directly provide us with most of the data we collect. We process data when you:
We don’t hear your audio, or store copies of your audio content on our servers. Cleanfeed is used in situations where the privacy of the audio is important, so we use end-to-end encryption to send and receive audio.
The names and email addresses which you share allow us to maintain a unique account for you on the system, and are considered private. We will only share these details for specific reasons such as: with your correspondents as part of the functionality of the service; with third parties who are working on our behalf (in compliance with these terms); or if compelled to by law.
The information that you are a user of Cleanfeed is considered private. It doesn’t imply public endorsement of us or the service we offer.
The personal information is retained for the duration of your account with us, but you have a right to erasure, as outlined below.
We only use a reputable payment provider. If you provide a credit card number it is sent independently to the payment provider and not transmitted to, or retained by, us.
Your personal data is exchanged using industry standard TLS encryption and stored on servers which are maintained to best practices and kept up-to-date with the latest security patches.
We use analytics data in order to maintain and improve the service. For example, this includes which features are used, how much, by whom, and when. It may include technical data offered by your browser; this can include information such as IP addresses, version of the browser and operating system, and the make/model of audio interface. Analytics data is integral in offering support to you and keeping our service running well. It’s something we may retain long-term and if you exercise your right to erasure, analytics data may be retained in an anonymised form.
If you sign up for our newsletter, we’ll use your email address to send you newsletter updates and we make it easy to unsubscribe from the newsletter at any time.
UK citizens have certain data protection rights, which includes the right to erasure of personal data. We are pleased to extend these to all our users and customers worldwide. See the UK Information Commissioner’s office for a list of data protection rights.
Should you wish to report a complaint or if you feel that we has not addressed your concern in a satisfactory manner, you may contact the UK Information Commissioner’s Office.